Shipping policy

Free Shipping

All products available on our website come with free shipping; that is, shipping costs are included in the price of the product. There are no additional shipping fees for any of our products.

Processing Time

Due to the nature of our products being made to order with 3D printing technology, the processing and packaging of each product is a delicate task. The processing time for each order is estimated to be between 2 to 3 weeks. This includes the manufacturing, processing, and careful packaging of your product.

Delivery Time

The normal time frame for the complete processing of each order, considering they are custom-made using 3D printing technology, followed by the time required for shipping, is estimated to be between 3 to 4 weeks. In some cases, delivery may be delayed, and it could take up to 6 to 8 weeks for the shipment to arrive.

Order Tracking

Currently, our website does not offer an order tracking service. However, customers can contact us directly to inquire about the status of their order, and we will provide the necessary information regarding the shipment's progress.

Customs and Importation Policies

For international shipments, the handling of duties, taxes, and customs fees are the responsibility of the manufacturing company of the 3D printed figures. Our website acts only as an intermediary between the customer and the manufacturer. Any charges applied at customs are the responsibility of the manufacturing company, and customers should not be liable for these additional costs.

Order Changes and Cancellations

Once an order has been placed, customers are generally unable to cancel or make changes to their order. However, an exception is made if the delivery of the order is delayed beyond 8 weeks from the placement of the order. In such cases, customers have the option to cancel their order.

Damages and Shipping Issues

In the event that a customer receives a damaged item or encounters any issues with the delivery, the following procedure should be followed: The customer must provide photographic evidence of the damage and contact us for further instructions. The product must be returned to us for inspection. Upon receipt and verification of the damaged product, a full refund of the product price will be issued to the customer. Please note, the customer is responsible for the shipping costs associated with returning a damaged product. Refunds will be processed once the damaged item has been received and confirmed.

Contact Information

For any inquiries regarding our shipping policy or to report an issue with your order, please contact us at info@kwasarrstore.com We are committed to ensuring a smooth and satisfactory experience for all our customers.